FAQ

SHIPPING

How fast is shipping?
Standard shipping arrives in 3-7 business days. Express in 2-3. Free standard on orders over $75.

Do you ship internationally?
Not yet — U.S. only for now. Join our list to be the first to know when we expand.

Will I get a tracking number?
Yes — you'll get an email with tracking the moment your order ships.

RETURNS

Can I return my order?
Yes, within 14 days of delivery — as long as the item is unopened and unused. See our Return Policy for full details.

Why are lashes/beauty products final sale?
Hygiene. Once opened, those items cannot be resold. This is standard for the beauty industry.

Do you do exchanges?
Not directly. Return the original and place a new order — it's actually faster that way.

PRODUCTS

Are your products authentic?
Yes. We source from vetted U.S.-based suppliers and inspect for quality. If anything ever arrives not as described, we'll replace or refund it.

How do I know which size to order?
Each product page has sizing notes. If you're between sizes, email us — we'll give you a straight answer.

Do you restock sold-out items?
Some yes, some no. The fastest way to know: join our list. Sold-out items often come back with 24-hour early access for subscribers.

ORDERS

Can I change or cancel my order?
Email us within 1 hour of placing your order at hello@luzorstore.com. After that, the order is already being processed and can't be changed.

I didn't get a confirmation email — what now?
Check your spam folder first. If it's still missing, email us with the email address you used at checkout.

My order arrived damaged. What do I do?
Take photos and email hello@luzorstore.com within 48 hours. We'll replace it or refund — your call.

CONTACT

What's the best way to reach you?
Email: hello@luzorstore.com
Response time: within 24 hours, usually much faster.

We don't take customer service calls — it lets us keep prices fair and response times tight. Email gets you a real human, fast.