Shipping

Where we ship

LUZOR STORE currently ships to all 50 U.S. states. International shipping is coming soon — join our list to be the first to know.

Processing time

Most orders are processed within 1-2 business days of being placed. Orders placed on weekends or U.S. holidays are processed the next business day.

Shipping speeds and costs

Standard: 3-7 business days — $5.99

Express: 2-3 business days — $12.99

Free Standard: 3-7 business days — on orders over $75

Tracking

Once your order ships, you'll receive an email with a tracking link.

Delays

Once a package leaves our warehouse, delivery is handled by carriers (USPS, UPS, FedEx). If your order is significantly delayed, reach out to hello@luzorstore.com and we'll make it right.

Lost or stolen packages

If your tracking shows your package was delivered but you can't find it, check with neighbors and household members, wait 24 hours, contact your local post office or carrier. If still missing, email us at hello@luzorstore.com within 7 days of the delivery date and we'll help you file a claim.